17.1 Prosperous Home utilises a variety of shipping methods to distribute Your shopping to You.

17.2 We aim to have Your order delivered to You within ten days of purchase. Where You need a product faster, we will try to work with You. You are welcome to call or email Us to arrange faster delivery if needed.

17.3 Conversely, if a product is out of stock, it may take longer to order and receive, particularly with the limited interstate travel occurring in 2020. Where a product is out of stock, and will take longer than ten working days to deliver, Prosperous Home will contact You to confirm Your order.

17.4 Our preferred shipping methods are listed below.

Products 0<5 Kilos – Australia Post registered mail.

Products 5 Kilos+ to a PO Box – Australia Post, Startrack or Air Express.

Other Products 5 Kilos+ – Australia Post, Sendle, temando, Officeworks mailman or smartsend.

17.5 Prosperous Home reserves the right to use alternative shipping methods or courier companies from time to time as necessary.

17.6 Prosperous home makes every effort to provide a freight price for products at time of order. Where a freight price is not instantly available we will contact You via telephone or email follow up with a freight price.

17.7 Occasionally we receive surprise latent shipping costs, usually when delivering bulky items to remote areas. Where a shipping cost to Us is viewed as excessive enough to generate a perceived loss from making a sale, we reserve the right to cancel the order and issue a full refund or offer You the option of paying the extra shipping costs.

17.8 Delivery generally will be to the delivery address nominated by You between 9am – 5pm Monday to Friday. We can deliver to PO Boxes (Depending on the quantity, size and place of delivery).

17.9 A signature may be required on receipt of Your parcel. For this reason, a work address is preferred to ensure You receive Your order in a timely fashion. If no one is at home to receive Your parcel, a card may be left advising that it can be collected from the nearest post office or depot.

Try our lighting design service